Why Choose Trezor® Wallet?

The Trezor® Hardware Wallet securely stores your private keys offline, protecting them from online attacks. Unlike software wallets, your keys never leave the device. Transactions are approved directly on the wallet screen, providing complete control. This guide covers installation, secure usage, troubleshooting, and recovery procedures.

Official Resources

Step-by-step Setup & Security

  1. Unbox securely: Only use official hardware. Access the start page for guided setup.
  2. Install Wallet Suite: Download the desktop or web Trezor Suite from the official site.
  3. Connect via Bridge: If prompted, install the official connector software for browser communication.
  4. Create a wallet: Generate a new wallet and safely write down your recovery seed offline.
  5. Confirm firmware: Always verify firmware prompts on the device — never bypass this step.

Connecting & Common Issues

Connecting your Trezor® Wallet involves unlocking the device physically. Common problems include device not detected, Suite errors, or failed firmware verification. Solutions:

  • Device not recognized: Try a direct USB port, a different cable, or restart the Suite app.
  • Suite errors: Reinstall Suite, update drivers, and check firmware on-device.
  • Firmware verification fails: Ensure you downloaded the official Suite and follow the on-device instructions.
Tip: If issues persist, reboot your PC and reconnect your device before contacting support.

Recovery & Security Tips

Recovery relies solely on your offline seed. Store it securely, never share it digitally, and use it to restore wallets if the device is lost or damaged. No server-side 2FA resets exist; your seed is your ultimate safeguard.

When to Seek Support

Contact the Support Hub if you encounter hardware issues, persistent errors, or suspect tampering. Follow official instructions for safe recovery.

FAQs

  • Q: How do I install Trezor Suite?
    A: Go to Trezor.io/start and select your platform.
  • Q: Where can I download the Bridge connector?
    A: Visit Trezor.io/bridge.
  • Q: Device not connecting — first steps?
    A: Check cable/port, update Suite, verify firmware.
  • Q: Can I restore my wallet without the device?
    A: Yes — use your recovery seed on another compatible wallet.
  • Q: Is there a 2FA reset?
    A: No centralized reset; recovery is only via your seed phrase.